We want you to love your Aluminum Artisans piece. If for any reason you are not fully satisfied, please review our return and exchange guidelines below.
Eligibility
Process
Shipping Costs
• Original shipping fees are non-refundable.
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Exchanges are available for items of equal or lesser value. If exchanging for a higher-priced item, the price difference will be charged.
Yes, returns are accepted within 14 days of delivery for items in their original condition. Please note that custom and personalized orders are final sale.
Exchanges are available within the same 14-day window. You may exchange for an item of equal or greater value (any difference in price will be charged). Customers are responsible for return shipping costs.
If your sculpture arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the packaging and product. We’ll make it right with a replacement or store credit. Contacts us at info@aluminumartisans.com
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Original shipping charges are non-refundable.
Absolutely! We encourage collaboration and personalization to bring your vision to life through custom designs tailored to your preferences and specifications.
Because each custom or personalized piece is made uniquely for you, these orders are final sale and cannot be returned or exchanged.
Due to the high demand and handcrafted nature of our pieces, please allow 4–6 weeks for delivery. We’ll keep you updated on your order status, and custom pieces may require additional time.
Regular cleaning with mild soap and water is recommended. Avoid harsh chemicals to maintain the finish and integrity of your aluminum artworks.
We currently ship within the United States. For international orders, please contact us before purchasing to confirm availability.
